Privacy & Security

9g99's Privacy Policy — Your information is safe with us

It is our responsibility to be fully transparent about how your personal data is collected, stored, and kept secure. 9g99 believes that every user's privacy is a fundamental right.

Last Updated: January 2026

We How Protecting Your Data

Encrypted Data Transfer

All your data is transmitted via SSL/TLS encryption, keeping it out of reach of third parties.

Only necessary data

We only collect the data strictly necessary to deliver our services. No unnecessary information is requested.

No Sale of Data to Third Parties

9g99 never sells your personal data to advertisers or third parties.

Secure Server Storage

Your data is stored in high-security data centers where regular security audits are conducted.

User Controls

You may request to update, correct, or delete your data at any time.

Legal Compliance

9g99's Privacy Policy is built in compliance with applicable data protection laws in Bangladesh and international standards.

01 Introduction & Applicability

9g99 (hereinafter "we", "us", "the platform") is deeply committed to your privacy. This Privacy Policy Informs you about what data we collect, how we use it, and the measures we take to keep your data secure.

9g99's website (9g99.app) or mobile application, you are considered to have read and accepted this Privacy Policy. This policy applies to all our services — including Sports Betting, slots, fish games, bingo, and the VIP program.

If any part of this policy is unclear or you have questions, please contact our support team. We are always ready to help.

This Privacy Policy Developed in compliance with applicable data protection laws in Bangladesh and international standards.

02 What Data We Collect

9g99 Three types of data are collected — information you provide, data collected automatically, and information received from third parties.

Data Type Example How We Collect It
Identity-Related Full name, date of birth, national ID number Registration & KYC Process
Contact Information Mobile number, email address Registration Form
Financial Information Mobile Banking/Nagad/Rocket number, transaction history Payment Processing
Usage-Related Gaming history, betting details, and login times Automatic Logging
Device Information IP address, device type, browser Cookies & Session Tracking

We only collect the data necessary to provide our services. We do not collect your bank password, full credit card number, or any other unnecessarily sensitive information.

9g99 will never ask for your password or OTP over the phone or by email. If you receive such a request, report it to support immediately as a potential scam.

03 Purpose of Data Use

Information We Collect 9g99 Your data is used for the following purposes:

  • Account Management: To complete registration, login, and identity verification (KYC).
  • Transaction Processing: To verify and process deposits, withdrawals, and bonus distributions.
  • Security Assurance: To detect fraud, money laundering, and unauthorized access.
  • Service Improvement: To improve platform performance and user experience.
  • Customer Support: To resolve your complaints or queries promptly.
  • Promotional Communications: To inform you about bonuses and offers (where you have given consent).
  • Legal Obligations: To meet regulatory requirements.

We will never use your data beyond the purposes stated above. If your data needs to be used for a new purpose, you will be informed in advance and consent will be obtained where required.

04 Data Storage & Protection Measures

9g99 Follows industry-standard security practices to protect your data. Our security framework includes:

  • SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
  • Firewall Protection: Advanced firewall systems to prevent unauthorized access.
  • Regular Security Audits: Regular security reviews conducted by third-party specialists.
  • Restricted Access: Only authorized personnel have access to your data.
  • Data Backup: Data security ensured through regular backups.

Your data may be retained while your account is active and for a legally required period after closure. Beyond that, it is permanently deleted.

No system on the internet is 100% secure. That's why you should keep your password strong and never share it with anyone.

05 Cookies & Tracking Technologies

9g99 Cookies are used to improve platform performance and personalize your experience.

  • Essential Cookies: Essential for login sessions, security, and core functionality.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To understand which sections of the platform are used most.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not function correctly.

9g99 does not use third-party advertising tracking cookies. Our analytics are used solely for platform improvement.

06 Third Parties & Partners

In certain circumstances 9g99 Data may be shared with trusted third parties — never for commercial purposes, but solely to provide services:

  • Payment Provider: Mobile Banking, Nagad, Rocket — for transaction verification and processing.
  • Game Providers: Limited technical data required to operate the games.
  • Law Enforcement Agencies: Based on a court order or valid legal claim.
  • Fraud Prevention Agency: To assist in investigating suspicious activity.

All our third-party partners are required to comply with our Privacy Policy-'s standards. They are not permitted to use your data for their own purposes.

9g99 never sells or rents your data to marketing companies, advertisers, or any other commercial entities.

07 Your Rights & Controls

9g99-, you have full control over your own data:

  • Right of Access: You have the right to know what data we hold about you.
  • Right to Correction: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data under certain circumstances.
  • Right to Restrict Processing: In certain cases, you may request that processing of your data be put on hold.
  • Right to Object: You may object to the use of your data for specific purposes.
  • Right to Data Portability: You may request a copy of your data in a structured format.

To exercise these rights, contact our support team. We will respond to your request within 30 business days. In some cases, legal obligations may prevent complete deletion of certain data — we will explain the reason if that applies.

If you no longer wish to receive promotional emails or SMS, contact our support team at any time. We will remove you from our marketing communications list within 48 hours.

08 Minors' Privacy

9g99 Strictly does not provide services to anyone under 18. Our platform does not knowingly collect data from minors.

Age is verified at registration, and proof of age may be requested through the KYC process in cases of doubt. If we become aware that a minor has opened an account, that account will be closed immediately and all associated data will be deleted.

If you become aware that a minor is using 9g99, please notify our support team immediately. We will take prompt action.

09 International Data Transfers

9g99-'s servers and data processing infrastructure may be located in various countries. Where your data needs to be transferred outside Bangladesh, we ensure that:

  • Adequate data protection measures are in place in the destination country.
  • Recipients are contractually bound to uphold the standards set out in our privacy policy.
  • Encryption is applied throughout the entire transfer process.

Even for international transfers, the standard of protection for your data is never compromised. This is a core commitment of 9g99.

10 Policy Updates

9g99 This Privacy Policy The right to make partial or full updates at any time is reserved. After any changes, the "Last Updated" date at the top of this page will reflect the revision.

For significant changes, we will endeavor to notify you in advance via your registered email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest privacy policy.

11 Contact

This Privacy Policy If you have any questions, complaints, or requests, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the platform.
  • Support hours: 7 days a week, 24 hours a day.

Our privacy team takes your concerns seriously and works to resolve them as quickly as possible.

Your Data Is Secure — Get Started Now!

Your privacy and security are guaranteed at 9g99. Register now and enjoy the best gaming experience in Bangladesh.

About Privacy FAQ

No, 9g99 never sells your personal data. We only share limited information with third parties — such as payment providers — strictly as needed to deliver our services, and they are contractually required to comply with our privacy policy.

Your data is retained while your account is active and for a legally required period after closure. Financial transaction records are generally kept for 5-7 years. Beyond that, data is permanently deleted.

Yes, you can contact support to request the deletion of your data. However, certain information — such as financial transaction records — may need to be retained for a specified period due to legal obligations. We will inform you of the details if that applies.

Yes. 9g99 uses SSL encryption for all financial transactions. Payments made via Mobile Banking, Nagad, and Rocket are completely secure. We do not store your full payment details.

Yes, you can opt out of promotional emails or SMS at any time by contacting support. We will action your request within 48 hours. Please note that essential account-related notifications cannot be turned off.
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